Thank you for choosing CHEERTAILS for your pet supplies and products. We strive to provide a seamless shopping experience and want to ensure you are well-informed about our shipping and return policies. Please review the following details:
Shipping Policy:
- Order Processing:
- Once your order is placed and payment is confirmed, our team will process it within 1-2 business days.
- Please note that order processing does not include weekends or public holidays.
- Shipping Methods:
- We offer standard shipping for all orders.
- Our shipping partners will handle the delivery of your package to the provided shipping address.
- The estimated delivery time is approximately 8-18 business days, depending on your location and any unforeseen circumstances.
- Shipping Fees:
- Shipping fees may vary based on the destination and the weight of the package.
- The exact shipping cost will be calculated and displayed at the checkout before you complete your purchase.
- Shipment Tracking:
- Once your order is shipped, you will receive a confirmation email containing a tracking number.
- You can use this tracking number to monitor the progress of your shipment.
Return and Exchange Policy:
- Return Eligibility:
- We do not accept returns for a refund. However, we understand that there may be instances where you would like to exchange a product.
- To be eligible for an exchange, please ensure that the product is unused, in its original packaging, and in the same condition as when you received it.
- Timeframe for Exchanges:
- We accept exchanges within 7 days of the date you received your package.
- To initiate an exchange, please contact us by email at cheertails@gmail.com within the specified timeframe.
- Exchange Process:
- To request an exchange, please reach out to our customer support team via email, providing your order details and the reason for the exchange.
- Customers are responsible for the cost of exchange purposes.
- We recommend using a traceable shipping service or purchasing shipping insurance for your return, as we cannot guarantee the safe arrival of your returned item.
4. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- We will assess the situation and provide a suitable solution, which may include sending a replacement item for exchange.
Please note that our shipping and return policies are subject to change. For the most up-to-date information or if you have any specific questions or concerns, we encourage you to contact our customer support team.
We appreciate your understanding and cooperation in adhering to these policies. Your satisfaction is important to us, and we will do our best to assist you throughout the shipping and exchange process.
